Thank you for ordering from Lucky Charms Cheesecake. By placing an order through our website, you acknowledge and agree to the following Terms of Service and Ordering Policy.

1. Food Allergy & Cross-Contact Notice

IMPORTANT ALLERGY INFORMATION

Lucky Charms Cheesecake products may contain or come into contact with common food allergens, including but not limited to:

• Milk and dairy
• Eggs
• Wheat and gluten
• Peanuts
• Tree nuts
• Soy
• Other ingredients that may cause allergic reactions

Our products are prepared in an environment where multiple ingredients and allergens may be handled. We cannot guarantee that any product is completely free from allergens or cross-contact.

If you or someone consuming the product has a food allergy, sensitivity, intolerance, or other dietary restriction, please contact Lucky Charms Cheesecake before placing your order.

Customers are responsible for informing Lucky Charms Cheesecake of known food allergies or dietary restrictions before ordering.

Individuals with severe or life-threatening food allergies should carefully consider the potential risk of cross-contact before consuming our products.

2. Ingredient Information

We make reasonable efforts to provide accurate information about our cheesecakes and their ingredients.

Recipes, ingredients, decorations, toppings, and ingredient brands may change. Ingredient information displayed on the website should therefore not be relied upon as a guarantee that a product is safe for a particular allergy or dietary restriction.

If you have questions about ingredients, please contact Lucky Charms Cheesecake before ordering.

3. Placing an Order

Customers are responsible for reviewing their order before submitting it, including:

• Cheesecake flavor
• Size
• Quantity
• Selected options
• Pickup date and time
• Contact information
• Any special requests

Submitting an order does not necessarily guarantee that every requested item, customization, or pickup time can be accommodated.

If we cannot fulfill part or all of an order, we will make reasonable efforts to contact the customer.

4. Special & Custom Orders

Lucky Charms Cheesecake may display previously made cheesecakes in a catalog or archive for inspiration.

A cheesecake appearing in the catalog does not mean that it is currently available for purchase.

Customers may request a previous flavor or design for a special occasion. Special and custom orders are subject to ingredient availability, scheduling, size, pricing, and approval by Lucky Charms Cheesecake.

A special request is not considered confirmed until Lucky Charms Cheesecake has approved the order and communicated any applicable price, pickup date, and other details to the customer.

5. Product Appearance

Our cheesecakes are handmade. Because of this, there may be reasonable variations in:

• Color
• Decoration
• Toppings
• Placement of ingredients
• Size or appearance

Photos on our website and catalog are examples and may not represent the exact appearance of the cheesecake you receive.

6. Pricing & Availability

Prices and product availability are subject to change.

We make reasonable efforts to ensure website prices and descriptions are accurate. If an obvious pricing, availability, or product-description error occurs, Lucky Charms Cheesecake reserves the right to correct the error and contact the customer before fulfilling the affected order.

7. Payment

Any required payment must be made according to the payment instructions provided during the ordering process.

Orders requiring payment are not considered fully confirmed until any required payment or deposit has been received.

8. Cancellations, Changes & Refunds

Because cheesecakes are perishable and may be prepared specifically for an order, cancellations, changes, and refunds may be limited once preparation or ingredient purchasing has begun.

Customers should contact Lucky Charms Cheesecake as soon as possible if an order needs to be changed or canceled.

Refunds, credits, or order changes will be handled based on the circumstances of the order and the stage of preparation.

9. Pickup

Customers are responsible for picking up their orders at the agreed-upon location, date, and time.

If you expect to be late or cannot pick up your order as scheduled, please contact Lucky Charms Cheesecake as soon as possible.

We cannot guarantee the condition, freshness, or availability of an order that is not picked up within the agreed pickup period.

10. Storage & Handling After Pickup

Cheesecake is a perishable food product and generally requires refrigeration.

Once an order has been picked up or otherwise transferred to the customer, the customer is responsible for appropriate transportation, refrigeration, storage, handling, and serving.

Lucky Charms Cheesecake is not responsible for deterioration or food-safety issues caused by improper transportation, storage, handling, or extended exposure to unsafe temperatures after the product has been transferred to the customer.

11. Problems With an Order

If there is a problem with your order, please contact Lucky Charms Cheesecake as soon as reasonably possible after receiving it.

Providing photographs and information about the issue may help us evaluate and resolve the concern.

We want customers to be satisfied and will review legitimate order concerns individually.

12. Website Information

We make reasonable efforts to keep product descriptions, photos, prices, availability, and other website information accurate.

However, occasional errors may occur. Lucky Charms Cheesecake reserves the right to correct errors or update website information when necessary.

13. Limitation of Responsibility

Nothing in these Terms is intended to exclude or limit responsibility that cannot legally be excluded or limited.

To the extent permitted by applicable law, Lucky Charms Cheesecake is not responsible for damages resulting from circumstances outside our reasonable control or from a customer's improper transportation, storage, handling, or use of a product.

14. Agreement to These Terms

By submitting an order through the Lucky Charms Cheesecake website, you acknowledge that you have read and agree to these Terms of Service & Ordering Policy.

You also acknowledge that:

Lucky Charms Cheesecake cannot guarantee an allergen-free environment, and products may contain or come into contact with common food allergens.

Customers with food allergies, sensitivities, intolerances, or dietary restrictions should contact Lucky Charms Cheesecake before ordering.

15. Changes to These Terms

These Terms may be updated from time to time. The version in effect when an order is placed will apply to that order.

Checkout Agreement

Before an online order can be submitted, the customer is required to check:

I have read and agree to the Terms of Service & Ordering Policy. I understand that Lucky Charms Cheesecake cannot guarantee an allergen-free environment and that products may contain or come into contact with common food allergens.